Last Updated: April 15, 2026
TOPGREENER products purchased through an authorized sales channel include a 3-year limited warranty from the date of purchase.
The warranty applies to the original purchaser and covers eligible products used and installed as intended. Proof of purchase is required for all warranty claims.
For purchases made through a marketplace, the order must show that the product was sold by TOPGREENER or an authorized TOPGREENER seller. Purchasing through a recognized marketplace does not automatically mean that every seller on that marketplace is authorized. Products purchased from unauthorized third-party sellers, private sellers, liquidation sellers, or other unauthorized resale sources are not covered.
The 3-year warranty covers product defects that affect normal operation when the product has been properly installed, used, and maintained according to its instructions and electrical ratings.
The warranty does not cover:
International customers are also eligible for warranty service.
For international warranty replacements:
If TOPGREENER pays customs, duties, shipping, or other charges that are the customer's responsibility, those costs may be billed back to the customer.
A customer may also be charged for a replacement if the original product is not returned or if inspection shows that the damage was caused by improper installation, misuse, or modification.
For international warranty questions, contact customerservice@topgreener.com.
TOPGREENER offers a 30-day return period from the date of delivery.
If the return is caused by a product defect, shipping damage, incorrect item, or another error on our part, TOPGREENER will provide a full refund for the product and applicable shipping charges.
If there is no issue with the product and the return is requested because the item is no longer wanted or needed, the product cost will be refunded.
Original shipping charges are non-refundable.
To qualify for a standard change-of-mind return:
All returns require approval and an RMA before being sent back.
For non-defective products, exchanges are handled as a return followed by a new order.
Once the original product has been received and approved for return, the applicable refund will be issued. The replacement item can then be purchased as a new order.
Defective products should follow the warranty replacement process above.
The following products are not eligible for standard returns:
If you are unsure whether your product qualifies, contact our Customer Service team before sending it back.
Email customerservice@topgreener.com and provide:
If the return is approved, TOPGREENER will provide:
Returns sent without prior authorization may not be accepted.
Refunds are processed after the returned product has been received and inspected.
Orders may be canceled for a full refund as long as they have not yet shipped.
To request a cancellation, contact Customer Service as soon as possible:
Email: customerservice@topgreener.com Phone: +1 (844) 390-2568
Calling is recommended for time-sensitive cancellation requests.
Once an order has shipped, it can no longer be canceled. After delivery, the order must follow the standard return process above.
If an eligible product is found to have a covered defect during the warranty period, TOPGREENER will provide a replacement of the same model when available.
If the original model is no longer available, we may provide a comparable replacement.
If a suitable replacement is not available, TOPGREENER may provide another appropriate resolution, including a refund of the original product purchase price.
There is no charge for the replacement product itself. The warranty does not cover removal, installation, reinstallation, electrician fees, diagnostic fees, or other labor costs unless required by applicable law.
A replacement product will remain covered for either:
TOPGREENER may ask for photos, video, troubleshooting, or return of the original product before approving a warranty replacement.
Contact our Customer Service team:
Email: customerservice@topgreener.com Phone: +1 (844) 390-2568
Please have the following information available:
Additional photos, video, or troubleshooting information may be requested depending on the issue.
Do not send a product back without approval.
If a return is required, TOPGREENER will provide return instructions and a Return Merchandise Authorization (RMA). For approved warranty claims within the United States, a prepaid return shipping label will be provided when a return is required.
The defective product must be returned within the timeframe provided in the return instructions.
Unless an advance replacement has been approved, the replacement may be shipped after the original product has been received or confirmed to be on its way back to us.
If a replacement is sent in advance and the original product is not returned as required, the customer may be charged for the replacement.
TOPGREENER’s warranty covers the product itself and is limited to replacement or refund when applicable.
Unless otherwise required by law, TOPGREENER does not cover:
This warranty provides specific legal rights. Additional rights may also apply depending on state law.
For warranty, returns, or cancellations:
Top Greener Inc.
Email: customerservice@topgreener.com
Phone: +1 (844) 390-2568
We may update this policy from time to time. Changes will be posted with a revised “Last Updated” date.