TGWF500D – What is AP mode?
Advanced Pairing (AP) mode on any of our Wi-Fi devices is an […]
TGWF500D – What is AP mode? Read More »
Technical Support
For troubleshooting/frequently asked technical related questions
TGWF15S – Can this switch work in a 3-way?
For TGWF15S to work in a 3-way you can use a standard
TGWF15S – Can this switch work in a 3-way? Read More »
TGWF15S – How to put the switch in pairing mode?
Press down 5 times on bottom paddle and hold it on the
TGWF15S – How to put the switch in pairing mode? Read More »
TGT01-H – Will the Dusk and Dawn times follow the astronomical clock?
The TGT01-H timer has pre-programmed dusk/dawn times divided into Regions; Mexico, Puerto
TGT01-H – Will the Dusk and Dawn times follow the astronomical clock? Read More »
TGT01-H -How long with the internal battery save my settings?
The settings will be saved as long as there’s still power in
TGT01-H -How long with the internal battery save my settings? Read More »
TGT01-H – Why does the timer require a Neutral?
The TGT01-H timer requires power to operate, so there must be hot
TGT01-H – Why does the timer require a Neutral? Read More »
TGT01-H – Can I use this with my old 3-way switch?
You can use your existing 3-way switch, however the wire connections are
TGT01-H – Can I use this with my old 3-way switch? Read More »
TGT01-H – I set the Dusk/Dawn time and my light didn’t even turn on?
If you pushed the dusk/dawn button from the home screen, that will
TGT01-H – I set the Dusk/Dawn time and my light didn’t even turn on? Read More »
TSOS5 – The Lights turn ON when using the switch, but doesn’t turn on when in AUTO mode.
Check if there’s activity on the LED indicator when waving your hand
TSOS5 – The Lights turn ON when using the switch, but doesn’t turn on when in AUTO mode. Read More »
TSOS5 – What is the Light Knob for?
The “Light” adjustment knob is for setting the amount of light (ambient
TSOS5 – What is the Light Knob for? Read More »
TDOS5-JM – Lights do not turn ON in OCC mode?
Press and Hold the program button for 3 sec, and LED indicator
TDOS5-JM – Lights do not turn ON in OCC mode? Read More »
TDOS5-JM – Lights do not turn ON in OCC mode?
The TDOS5-JM is equipped with CDS technology, so the ambient light in
TDOS5-JM – Lights do not turn ON in OCC mode? Read More »
TDOS5-J – Why do my lights turn on randomly?
The PIR sensor is trigger by movement of heat so your sensor
TDOS5-J – Why do my lights turn on randomly? Read More »
TDOS5-J – I’ve connected all the wires to the switch but the Light remains ON?
This device requires proper grounding to work. Check whether the LED indicator
TDOS5-J – I’ve connected all the wires to the switch but the Light remains ON? Read More »
TDHOS5 – What are the humidity settings for TDHOS5
Setting 1: Low Humidity 45%, Setting 2 (Default): Medium humidity 65%, Setting
TDHOS5 – What are the humidity settings for TDHOS5 Read More »
TDHOS5 – Can I set a time delay on the fan ?
Fan control does not have adjustable time delay. Fan will run for
TDHOS5 – Can I set a time delay on the fan ? Read More »
TDHOS5 – How do I program the Light and the Fan?
To enter programming mode, press and hold the Light button for 8
TDHOS5 – How do I program the Light and the Fan? Read More »
TDHOS5 – The light LED indicator flashes but the lights are OFF?
User has it in VAC mode, change modes to OCC by pressing
TDHOS5 – The light LED indicator flashes but the lights are OFF? Read More »
TDHOS5 – The humidity does not turn ON my fan?
Humidity sensor might be set to High Humidity, which is a low
TDHOS5 – The humidity does not turn ON my fan? Read More »