TGDSFS3 – Can I control more than one ceiling fan?
This device will control more than one fan as long as the […]
TGDSFS3 – Can I control more than one ceiling fan? Read More »
Technical Support
For troubleshooting/frequently asked technical related questions
TGWF500D – What type of network connection does the device use?
Our Wi-Fi devices require a secure 2.4GHz network connection.
TGWF500D – What type of network connection does the device use? Read More »
MPP 24 – Does this have a dimmer feature?
This device does not have a dimming feature, it is a power
MPP 24 – Does this have a dimmer feature? Read More »
MPC-50H – Does this have an override feature?
No, there isn’t an override feature to turn off the sensor.
MPC-50H – Does this have an override feature? Read More »
HET06-J – There is no response from the switch after wiring it up?
This device requires proper grounding to work. We recommend that a qualified
HET06-J – There is no response from the switch after wiring it up? Read More »
In-Wall USB Outlet – The USB ports stopped working.
Power cycle the device by turning the circuit breaker Off for about
In-Wall USB Outlet – The USB ports stopped working. Read More »
Enerlites 51300L – What is the maximum LED Wattage?
6A at 120V (about 720 Watts) and 3A at 277V (about 830
Enerlites 51300L – What is the maximum LED Wattage? Read More »
TGTRSS215R – The protected LED indicator stopped working.
The surge protection componets have burnt out, possibly due to a recent
TGTRSS215R – The protected LED indicator stopped working. Read More »
TGWFSC8 – Can I control multiple lights with each preset button?
Each set of lights you wish to control must be connected to
TGWFSC8 – Can I control multiple lights with each preset button? Read More »
TGT06-JT – Can I keep the Load on all the time?
No, it will only work with the selected preset delay.
TGT06-JT – Can I keep the Load on all the time? Read More »
TGT06-JT – Does this timer allow to keep LED on while Load is on?
This model does not have this feature. You will need the model
TGT06-JT – Does this timer allow to keep LED on while Load is on? Read More »
TGT06-JT – When I press a preset button there isn’t any LED indicator?
This device requires proper grounding to work. Have your electrician test the
TGT06-JT – When I press a preset button there isn’t any LED indicator? Read More »
TGWF115PQM – Can I download the power monitoring statistics?
No, there isn’t a way to download the power monitoring statistics. You
TGWF115PQM – Can I download the power monitoring statistics? Read More »
TGWF115PQM – Does the device require internet to perform the automations?
Yes, the device requires internet to run the automations created for the
TGWF115PQM – Does the device require internet to perform the automations? Read More »
TGWF115PQM – Can I control multiple devices from different networks, using 1 account?
Yes you are able to control those devices, you will need to
TGWF115PQM – Can I control multiple devices from different networks, using 1 account? Read More »
TGWF115APM – How do I reset my plug?
Press and Hold the button on the device for about 5 seconds
TGWF115APM – How do I reset my plug? Read More »
TGWF500D – Can this device work in a 4-way circuit?
The TGWF500D will work in a 4-way with 2 TGWF3K add on
TGWF500D – Can this device work in a 4-way circuit? Read More »
TGWF500D – How do I reset my password account?
The TG app password is different than the TG website password. You
TGWF500D – How do I reset my password account? Read More »
TGWF500D – Can other apps controll our TOPGREENER Wi-Fi devices?
Our Devices are built with Tuya’s chipset, so it works with with
TGWF500D – Can other apps controll our TOPGREENER Wi-Fi devices? Read More »
TGWF500D – Can this switch work in a 3-way?
For TGWF500D to work in a 3-way you will need the add-on
TGWF500D – Can this switch work in a 3-way? Read More »